Most of our rugs have a backing, which preserves the life of the rug and will keep it in perfect shape. If your rug does not have a backing, we always recommend using a rug pad that will perfectly maintain the body of the rug and avoid it from slipping.
WE CURRENTLY SHIP TO THE UNITED STATES (48 states)
We do not ship to Canada, Hawaii, or Alaska.
Delivery will be made to the front door of your house/building.
Please note that shipping to P.O. boxes is not available.
Rugs from 8.2 x 10 and larger will ship via UPS Freight. UPS will call ahead of time to schedule delivery. UPS may require assistance removing the rug from the truck and may not bring it to the front door.
When to Expect a Shipment
In-stock items normally leave our warehouse by UPS within 72 hours of your payment confirmation.
Depending on where you live in the U.S., your shipping may take from 3 to 15 business days.
Please note that we do not deliver orders to UPS on Saturdays, Sundays, and holidays.
For White Glove Delivery please contact us at 786-672-8471. This service depends on your geographic location and will be charged accordingly.
We want you to be delighted with your purchase. If you are not completely satisfied, we will be glad to exchange your rug or refund the merchandise price within 15 days of receipt of the product. Products must be received in their original, unused condition and packaging.
Shipping charges are not refundable.
Returns are refunded in the original payment form for the merchandise price, less shipping, and handling. Taxes charged are refunded in accordance with state and local laws.
Incorrect, Damaged, or Missing Items
If your order is incorrect, damaged, or missing items, please contact Customer Service at 786-672-8471 and we will arrange a return and replacement at our expense.
Outlet clearance items are not eligible for a return, exchange, or refund.
Once the item has been returned to us and carefully inspected by our team, we will be able to make a refund. For security reasons, we can only make refunds to the original payment method you used to place your order.
If you decide to cancel your order, please contact us no further than 24 hours from your purchase and our team will check if this is possible. E-mail: email@example.com
Cancellations may have a fee and this will be informed along with our resolution.
If you have any questions about shipping or delivery, please contact us.